Free US & UK shipping over $55
+44 7444542832
H2ogas

Policy

Privacy Policy

This policy explains what personal data we collect when you visit or buy from h2ogas.shop, why we collect it, and the rights you have over it.

Last updated 23 June 2026 · H2O HEATING AND GAS SERVICES LIMITED (Company No. 05632085)

1. Who we are

This website, h2ogas.shop, is operated by H2O HEATING AND GAS SERVICES LIMITED (“H2ogas”, “we”, “us”), a company registered in England & Wales under company number 05632085, with its registered office at Y Garth, Capel Seion Road Drefach, Llanelli, SA14 7BN. We are the data controller for the personal data described in this policy. You can reach us at support@h2ogas.shop or +44 7444542832.

2. The data we collect

We only collect data we need to run the shop and fulfil your orders:

  • Order & contact details — name, email, shipping and billing address, phone number.
  • Order history — the products you buy, order value and status.
  • Communications — messages you send through our contact or bulk-enquiry forms.
  • Technical data — IP address, browser type and pages viewed, collected through cookies and similar technology.

We do notcollect or store full payment card numbers. Card details are entered directly with our payment providers (see “Payments”).

3. How we use your data

  • To process, fulfil and deliver your orders and send order confirmations.
  • To provide customer support and respond to your enquiries.
  • To handle returns, refunds and warranty claims.
  • To prevent fraud and keep the website secure.
  • To meet our legal and accounting obligations.
  • Where you have opted in, to send occasional updates about products and offers. You can unsubscribe at any time.

Under the UK GDPR and EU GDPR we rely on: performance of a contract (to fulfil your order); legitimate interests (to run, secure and improve our shop); legal obligation (tax and accounting records); and consent (for optional marketing and non-essential cookies).

5. Who we share data with

We share data only with service providers who help us run the shop, under contracts that require them to protect it. These include payment processors, shipping and fulfilment carriers, email and helpdesk providers, and analytics and hosting providers. We never sell your personal data. We may disclose data where required by law.

6. Payments

Payments are processed by PCI-DSS compliant payment providers (such as Stripe and PayPal). When you pay, your card or account details are submitted directly to the provider over an encrypted connection. We receive only a confirmation of payment and limited details such as the last four digits of a card for order matching. Please also review the privacy policy of the payment provider you use.

7. Cookies

We use essential cookies to operate the basket and checkout, and, with your consent, analytics cookies to understand how the site is used. You can control cookies through your browser settings. Blocking essential cookies may stop parts of the shop from working.

8. How long we keep data

We keep order and transaction records for as long as needed to fulfil the order and to meet legal and accounting requirements (generally up to 6 years). Enquiry messages are kept only as long as needed to deal with your request. Marketing data is kept until you unsubscribe.

9. Your rights (UK & EU GDPR)

If you are in the UK or EEA you have the right to:

  • Access the personal data we hold about you.
  • Ask us to correct inaccurate or incomplete data.
  • Ask us to erase your data where there is no overriding reason to keep it.
  • Restrict or object to certain processing, including direct marketing.
  • Receive your data in a portable format.
  • Withdraw consent at any time, and to lodge a complaint with the UK Information Commissioner’s Office (ICO) or your local supervisory authority.

To exercise any of these rights, email support@h2ogas.shop. We respond within one month.

10. US residents (CCPA/CPRA)

If you are a California resident, you have the right to know what personal information we collect, to request access or deletion, and to opt out of any “sale” or “sharing” of personal information. We do not sell your personal information. To make a request, contact us at support@h2ogas.shop. We will not discriminate against you for exercising these rights.

11. International transfers

We ship worldwide and some of our providers are based outside the UK/EEA. Where data is transferred internationally, we rely on appropriate safeguards such as Standard Contractual Clauses or an adequacy decision.

12. Security

We use encryption in transit (HTTPS), access controls and trusted providers to protect your data. No method of transmission is completely secure, but we take reasonable steps to safeguard your information.

13. Children

Our shop is intended for adults. We do not knowingly collect data from children under 16. If you believe a child has provided us data, contact us and we will delete it.

14. Changes & how to contact us

We may update this policy from time to time; the date below shows the latest version. For any privacy question, contact H2O HEATING AND GAS SERVICES LIMITED at support@h2ogas.shop, by phone on +44 7444542832, or by post at Y Garth, Capel Seion Road Drefach, Llanelli, SA14 7BN.